Contact Andover Water Restoration

What should Andover homeowners do in the first hour after a leak?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will we ask when you call about water damage in Andover?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether you were able to close the main valve.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether water got into walls or ceilings, or just the floor.
• Whether this happened overnight or in the last hour.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether you were able to reach the breaker panel.
• A good callback number, in case the call drops.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens when the crew gets to your Andover home?

The visit opens with the source and safety, since drying can't start while water is still coming in.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

How does the age of Andover homes change a water call?

Older homes and newer ones leak in different places, and the crew plans the visit around what you tell us. The age of your house and what it sits on decide where the crew looks first, so mention both when you call. Share what you know about the house on the call, even if it's a rough guess.

Which areas around Andover can call this number?

The crew covers every part of Andover.

If you're just outside Andover, in Pebble Brook, Lochaven of Noblesville, East Harbour, Chatham Hills, Bridgewater Club, Viking Meadows, Springmill Villages and Wood Wind Landing, this is still the number to call. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Andover.

What do Andover homeowners ask before they call?

Who runs the crews behind Andover Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Andover Water Restoration. Its BBB profile shows an A+ rating and accreditation since 2019.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron joined FOX59's Indy Now in January 2026 to talk about water restoration and protecting your home. Call the number on this page any time to reach the team.